These are the values, skills and behaviours that are important to us. We know these attributes have helped build our solid reputation for quality cleaning and first-class service. We want to make working at Service King a positive experience and know that each of us contributes to this. While work and persistence is needed from everyone in our team to consistently meet these values, we also know our customers see these values in action every day. And that’s important because it helps us gain their trust, respect and loyalty.
Honesty and Integrity
Integrity is our guiding value. If we say we’ll do something, for our customers or each other, we stand by that.
Creativity and independent thinking are a key part of our success. Embracing change and opportunity is what got us this far and will ensure we keep growing. We take personal responsibility for finding the best way to reach the highest quality result. We know that solutions start with us, so it’s important we are open-minded and receptive to change. There’s no point in continuing to do something just because it’s the way we’ve always done it. If there’s a better way, we take it on board.
It’s all about service
We continually ask our customers what they want and how we are doing. We believe in getting to know our customers so we can anticipate their needs, likes and dislikes. A strong customer relationship guarantees their satisfaction and our success. We constantly look for ways to exceed our customers’ expectations. If we don’t meet their needs, someone else will.
Attitude and Excellence
Our company is a place where people can make a difference. Living and working with a great attitude empowers us and creates a positive working environment for all. We believe in building up those around us, creating a culture of success and support. We know a positive attitude is the foundation for excellence. And excellence defines how successful we will be.
We believe we must all take care of our families first. While it can be hard to find a balance between your priorities, we’ll do our best to help you get there. And, when it’s really important, you can rest easy knowing we understand your family is your top priority.
What we do affects who we are. Each of us brings special talents and areas of expertise to the company. Service King’s values have grown from our individual values. If we all focus on quality, then our company will reflect that. We all take pride in our work.
Knowledge and skills
Given how fast-moving technology is, we must all focus on remaining experts in our chosen fields. This means each member of our team is given the ongoing training they need to stay on top of their game and grow successful careers.
Safety and environment
We are committed to a safe, healthy and injury-free workplace. Our staff are our most valuable asset. Their safety, and that of visitors, customers and the public, is our top priority. Safety is essential in all aspects of our business and is not compromised under any circumstances. We are committed to protecting the environment and determined to minimise our impact on it.
Respect and Courtesy
Strong teams are built on personal relationships and genuine care for each other. We make an effort to ask our co-workers how they are doing and listen carefully to their answers. We know clear communication takes effort and that each of us has ups and downs. Regardless of what life throws at us, we’ll always be courteous and kind to each other.